Zasady dotyczące zwrotów

Not everything always goes according to plan - we understand that. That is why we allow every person buying in our online store to return or complain about products.

Withdrawal from the purchase agreement

A consumer making purchases outside the company's headquarters is specially protected by law, i.e. the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827). Secret Place extends the protection for its Consumers even further and extends the statutory period for withdrawal from the purchase agreement.

From now on:

- the period for withdrawal from the agreement is as much as 90 days (not the statutory 14 days)
- the condition for using this form of protection is to send the Seller a completed withdrawal form (you can download the form below)
- The consumer must return the goods (unused and unpacked) to the Seller within 14 days from the date of withdrawal from the contract.

Complaints

If the purchased product turns out to be defective, the Consumer may:

- submit a statement requesting a price reduction,
- submit a declaration of withdrawal from the contract,
- request the exchange of the item for a defect-free one,
- request the removal of the defect.

Attach the printed and completed Secret Place withdrawal/complaint form to the returned product and send it to the following address:

PLAYROOM - LOGISTICS DEPARTMENT
Nowogrodzka 42/15, 00-695 Warsaw
phone: 501 933 332
mail: sklep@secretplace.pl